I still keep wondering how such a fake claim can even happen. Cause these are the preconditions mentioned by Betnomi in the opening post:
1. First name, Last name (if you are KYC verified)
2. Username (request will be ignored if the username does not exist)
3. Email address (request will be ignored if the email does not match)
4. Refund Amount (approximate balance is acceptable)
5. Wallet address (we will process only in the cryptocurrency you have)
So, a fake claimer would have to know the first name, last name (if KYC verified), username, refund amount and would have to have access to the email box of the legitimate user.
Because as stated, if the email does not match the request will be ignored. This also confirms that Betnomi do still have the list of all emailaddresses (otherwise they would not be able to see if an email matches or not).
Sure it can. If the false claimee is friends/family with the true claimee and knows about the situation. And perhaps they can get into their e-Mail address., All it takes is to create a wallet address and voila. Stolen. I think they should only refund to an address previously used for deposits. That might bring an extra layer of security into the whole thing. Especially against people who might try to pre-plan and fake such a scenario in order to claim they never got their refund.
But this is one of those times where KYC comes in handy. (Although I am not a fan of giving strangers government documents, which if leaked or sold, could lead to them having life-long identity theft issues.)
Yeah right, and then "many duplicate claims" happen? As if all the Betnomi customers have friends and family members who are trying to cheat on them?
Sounds very unrealistic.