My guess is that they are not even going to use that mail to reply to enquires of people who want to have an answer. I believe it is similar to when you try to get to get a reply from a mail which is not even being monitored by an actual human being, but only used for commercial automated purposes. If one is seeking to talk to a person instead of giving a shoot to an email which is obviously not Intended to be for customer support, then it is more constructive to try to get the attention of Betnomi in here, they at least have proven to be willing to talk to gamblers in this thread.
By the way, one must also keep in mind we are going tight through the Christmas season, so I would not be surprised if Betnomi does not count with all the workforce they would need to quickly process all the refunds and filter all the mails they must be getting at the same time, we are not supposed to forget the staff behind this effort to alledgely help people to reclaim their money are human beings as well and they would also like to spend time with their families this season. I know it sounds rather cynical keeping in mind all this started as a exit scam, but those are facts we cannot forget about.

In the meantime, I am also keeping an eye on this thread and see who this story/situation will continue to develop.