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They already stated on their previous post that only few left that still doesn’t receive their funds before they close. The large volume of fake claims is very easy to address since they have all the original information of their players including email.
The email itself is sufficient to claim the refund without the need of KYC unless they imposed KYC to all their user before then KYC really matters at all. They should have at least process the first batch if they are really serious about this refund process.
Well, I'm just weighing in on opinions about the possible reason as to why they're still not being responsive about the emails, I mean there's a lot of reason why someone can't respond to emails quickly right? And there's also the possibility that they don't have the money yet for the other refund money, didn't their partners run away with some of the money right?