When the site only supports Bitcoin payments, it has very limited options, especially during periods of network congestion. If the site does not support multiple cryptocurrencies, it at least encourages users to at least use the Lightning Network for withdrawals.
I stated in my post that users must prepare themselves with Lightning Network too. I am sure not majority of users already used and are familiar with Bitcoin Lightning Network.
What surprises me is that CoinRoyal is an old active platform and that this is not the first time that the Bitcoin network has been in crisis. This means that it was supposed to be preparing its system for such conditions.
Users, in turn, should be equally prepared and can also ask CoinRoyal to support more currencies in different networks.
I agree with you that the team should have internal discussions and with Product team to figure out solutions. Bitcoin Lightning Network and altcoin blockchain solutions.
I read some articles about security concerns of Bitcoin Lightning Network and I also knew there are very little casinos accept Bitcoin Lightning Network for directly betting. The casino can consider acceptance of Bitcoin Lightning Network for deposits and withdrawals, but for directly betting, I am doubtful about that chance.