but with the case here, i highly believe you have the chance to receive your refunds. as they want to have their good reputation in this forum, as much as possible they want to resolve this bottleneck in their business. as it seems, they do want to continue their business, however, with this situation not fully closed, they can't move forward.
because they can't launch a new one, even if they will not use betnomi's name. that is, if they want to refer that they were running a casino business for years, and they would want to refer a casino in which issues have been fully closed. it will give them a good start of earning credibility.
If there is a sincere desire to refund all users, I see no reason why a request would be delayed for a month or longer. It simply needs to pay off and move on. I would say that this only makes things look worse.
who knows they are continuously working on it and would be a great christmas gifts for those who have substantial claim.
Returning money to someone is not a gift.