Sorry for your loss, Op…
Have you tried reaching out to other representatives after your interaction with the customer support? I will suggest you send a message to stunna if he can help you take a look at the incident and check what could have been the cause.
All of my BTC from my Stake account got transferred to some unknown address without my knowledge. I can firmly say that I dont click random website links and I can more surely say that I have never given my credentials to anyone. Also Stake asks for 2FA when you try to withdraw funds even when you are logged in. Still funds got transferred without my knowledge.
This is really strange, I’m not going to lie… if you don’t click on links what about files? Have you ever downloaded any file from a site that’s not secure? It could be one of those free movie sites that are overloaded with ads, anything at this point could have led to your system being infected by malware.
Well, just send Stunna a pm and pray he receives an email concerning the pm so that you can get a fast response from him.
https://bitcointalk.org/index.php?action=profile;u=81292