^ thank you for inviting, here is my experience & feedback:
I was invited to resolve a dispute, where buyer was purchasing 1 USDC worth BTC.
I confirmed the details given by buyer and seller, whether buyer had actually locked 1 USDC in escrow contract as he said, which he did.
Seller was required to send BTC to buyer, upon receiving BTC, buyer would confirm and release the agreed upon USDC balance held in escrow contract.
Then, I look at the chat.
Seller says he sent the BTC to buyer and asks him to release the USDC. He gives transaction hash, which buyer says contains different receiving address than of his.
I check the legitimacy of above data and find it to be true. Now, I check buyer's btc address, if there was some mistake in giving transaction hash and if he's received the money, buyer's btc address remains empty.
Seller keeps making few more lies along the lines, and keeps pressuring the buyer into releasing the funds. Buyer disputes.
I look at buyer's profile (Zenland Team), he is old member on platform and also his profile was filled with genuine 5 star reviews.
I look at seller's profile, his profile was created this month and had no reviews on his profile.
I had nothing more to look for, buyer didn't receive his btc, and there was no defense from seller's side, he was trying to extort money from buyer by giving false details.
The seller was allotted two days to complete the transfer, and there was still 1 day left to complete the transaction, but looking at seller's shady behavior I went on to resolve dispute in buyer's favor, with 1% cut for myself, which I received promptly on my address.
Suggestions:
- as soon as I resolved dispute, it disappeared from my profile. No where to be found.
- Agent reputation page
- I personally find buyer/seller term easier than contractor and contractee.
- Quote option in chat
- Written chat in text box should stay if you by mistake reload the web page.
It was fun, let me know how I did.