I believe that this is a temporary problem that we have to deal hardly for now. Before, when we've got some surge in transactions fees we already don't like it. Like for it costs $1-$5 and I think $20 was the peak of it, we're already disappointed with that. And to mind that these were like a few weeks. But now, we're dealing on it for several months and still, we've got still problem that we have face every single day and made us thinking whether we'll do the transaction or not or if it's worth it to pay $5-$20 worth of fee now whether we transact. It's not a problem if we'll be transferring a couple of grand or even hundreds but if you'll have to pay $20 or what not, it's not worth it.
this is truly a temporary problem but what OP wanted to impose is why we need to had experiencing such when we can use other sources with minimal if not a total free transactions with almost the same speed?
and besides this has been coming for how many chances each time bitcoin price rose high , this also made more people now understand the uses of altcoin and this brings also small damage to what bitcoin use to be from the creation.
if this will not change , I'm afraid that we will be seeing less users of bitcoin and a diversion to other option that offers the same speed , fees and uses.