Somehow they have concluded that it is acceptable for them to fake a transaction that was not completed by a user that they controlled and they resolved the issue
Which user are you talking about?
It was just us. We didn't "control" anyone.
Just tell us in a straight answer, a yes or a no, does the account
Niquoles is yours or under your control, and the issue he raised is fake and was purely aimed to gained audience?
Just tell us this, does the account
Niquoles is yours or under your control, and the issue he raised is fake and was aimed purely to gain audience and boost their confidence in your platfrm because you "evidently" solve the case and refund the user's money promptly?