Not trying to protect BetFury, but what if there is no longer a person responsible for that kind of promotion and support on the forums? They have accounts here, but they visit just to check if there are PMs or make some promotional posts. On the other hand they can be understood - if there is a problem with platform, come seek for solution on the platform, contact support and etc. Why would they even bother diving into a problem on a forum?
(I am drawing parallels with my work - if there is an issue, write me an email with task or description. If someone makes me a call and seeks for help, then I would advice him to write an email, as I dont have time for phone calls bla-bla-bla and cant drop everything and fix problem immediately)
You are right in that but on the other hand, having an active representative on this forum can help I think. There is a pretty big community here, with some high rollers, and than it is handy if you can already respond over here to solve issues. We saw something similar with another casino recently that they were not responding to several scam issues and it hurt their reputation a bit (they solved everything in the end).