I believe the bug is now fixed since I can no longer repeat the issue. I haven't heard anything back from the casino since first reporting it and re-creating on their test server. I did hope that they would throw something my way given the severity of said bug because it was SEVERE and probably did cause major loss for them imo. I'll give it a few days and make sure they have it corrected and at that time if no reply I'll open it up to the community for evaluation and discussion. The bug already has me questioning other things that don't make any sense.
I think you should gather all your pieces of evidence they mentioned that you would be compensated not a guarantee but at least they should give you an update and I honestly believe that you should be compensated, a bug is something that will cause big losses to any platform, if they ignore you and never give an update or compensation you should name the casino so we can question why they fail to compensate you on something that you deserves, if they promise you compensation then it deserves a thread in the scam section.