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They have the most support needed on their site.
IMO, from their point rather than spread the resource to different sites better to stick to one single place (their website) for support assistance. Let's be honest, the most common question still can be answered by the community.
Meanwhile, the support assistance they always welcomes and response user with 24/7 on their site. If you check on their telegram/forum, Stake right now trying to add more people to the team not only from main-language (english) but they're targeting local user from various country.
If you have a question, the easiest is to go to livechat but sometimes the answer you get over there is a bit underwhelming or they will contact you by email which can take days. In my eyes it is always good to have active representation on the forum so they can help faster with ongoing issues/accusations/suggestions/...