my feedback is this

I was invited as an agent in a contract consisting of a buyer who purchased an iPhone 7 128GB, the buyer received the item and observed that the phone is locked with a message which states that the phone has been reported as stolen. The seller keeps claiming that the damages was done during shipment of the phone, I saw from the seller's argument that the damage on the phone cannot be from the shipment, that in fact the phone seems to be stolen. The buyer couldn't react to that accusation, but instead pressured the seller to release his money as the goods was in a good condition when he sent it. The seller opted to involve an agent and leave the phone in the police station

My Judgement
From the drama and the failure of the seller to react to the allegation that the phone was actually stolen and not a packaging damage was evident that the seller was the defaulter here. The seller was only interested in his money being released at the expense of his reputation being tarnished with the allegation of theft, and having considered carefully the evidence of the buyer below, and asking the seller for his own evidence of acquiring the device legally, which he never replied to.



Also checking their reputation and reviews, I also observed that the seller has neither a good review nor reputation, while the buyer has over 7 reviews with excellent reputation..
I finally resolved the dispute in favour of the buyer, I sent 99% of the funds back to the buyer and 1% to agent.

Observatons
I saw that there is a documentation that helps even new and old users get more acquainted with the way Zenland operates and I must say its a very good feature.

I also observed the presence information and interaction channels like telegram and discord.

I observed the seperate buttons loading the contract and chats. It made the presentation cleaner and gives a very good user experience for the agent.

The contract creation date and the Due date had an excess of 4 days as against the 30 days buyer protection time, it was 34 days actually

I also saw these feedbacks when I sent funds to specific addresses, both "success" and "not found". please fix the bug


Recommendations

• use a conventional title for the disputed parties like buyer/seller and not contractor/contractee
• make provision for being precise when asking any party a question, like a button where you can choose to either ask the buyer or the seller specific questions in the chat and the indications of who the question is meant for will be pronounced
• There should be extra layers of security like 2FA, Google auth etc because a compromised Zenland account might possibly mean a compromised metamask wallet since it is connected
• there should be a history of the dispute an agent settled and not disputes vanishing never to be found again

Conclusion
This platform is really promising, Thank you very much for the opportunity given to me to test it out, I wish Zenland the best in becoming a top escrowed tool, and I would love to be one of the actual agents in the near future