Wait a little bit OP, are you doing this just to get your reward or you're being passionate about seeing a bug being reported, another thing I would have suggested is for you to go through their own announcement thread to make such a report there or directly to their representative, this is one of the advantage of having their announcement thread here for a discussion on their service, let's see maybe you could get some attention either, but I will employ that you remain less desperate about receiving a reward on it.
From the look of things, the ops are up to a system that is not clearly open to the general public, because to some extent it looks like ops have nothing to show for it and since the casino team themselves have paid no attention to the claim, that leads us to more curiosity as of what we can't expect from the ops claims, and judging from ops recent communication also I have lost trust in him and at some point, I feel he is just trying to create a fud around.
So that we can't take him seriously on his claims of possible bugs in the BC games system and if he has anything he can come up with evidence as proof of his claim and then the whole community will clap for him for his noble act.