There are hundreds of posts on the forum if you are inclined to find out more about what has happened. Just remember that there are often two side to every story.
agreed Bronto -
for every person who has a problem and then resolves it themselves, or reaches cointerra support and are helped out.. i dont think many of them come back and say whether their problems were solved, or indeed, what the fix is, to help others in similar situations.
ct said recently theyve sold their 5,000'th unit... and if we believed everything we heard in these forums, none of them are performing well.. whereas im pretty sure the tens of units im running are mostly running to spec, and the few problem boxes i had, were fixed either with a firmware update, or at worse were rma'd and resolved... and i bet thats the case with most people's issues.
it may also be possible some folks are posting here expecting cointerra's support team to be manning the forums (they arent).. and anyone with a problem would be much better off contacting cointerra's support team directly. theyre not on the forums and theyre not psychic... but i bet if given the chance, they will try to help when asked.