The exchange is gemini. I did .1e cause I wanted a wallet to pay people with that isnt connected to my main wallets.
Went like this. CEX ---> wallet 1 ---> wallet 2 ----> wallet 3 ---> mixer
I havent sent from the CEX to wallet 1 in months.
Yes I contacted support. They wont reverse it, my account is gone. So hoping theres another CEX I can use to on/offramp 100s of thousands in USD.
Sorry to know that you lost your account.
Binance and Okex can be good options as alternative CEXs. you said you are American so you can use Binance US. Coinbase can be an option too. but I would not suggest to involve any mixers with any CEX.
But My advice to you for on/offramp purposes is that you should use a non-custodial wallet of your own (create another one if you don't want to use your personal wallet). you can transfer your funds from your exchange account to your wallet and then use a mixer to pay multiple people.