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This case is about three years old and as far as I can tell it has been resolved.
ChangeNow sent me ZIL [...]
In any case, ChangeNow's reputation has nothing to do with CoinRoyale as it is just a third-party service provider. And for any operations within its own platform, CoinRoyale acts as a guarantor, whose crystal reputation can be the envy of many bookmakers. So you have nothing to worry about.