I bought the coins on kraken, moved to my private wallet, then moved them my blockchain account where they stayed for a couple of years. Then few months ago I decided to move them back to my private wallet.

I would say the website is legitimate, I am having few doubts about the company as this practices seem a little shady. I don't understand why they don't just say what the problem is.

That's why I was asking if anybody had any interactions with them, if they had similar situations happen to them or if you know what is going on with this company.

I was also looking for advices on how to move legally, but so far they have been responding. Would you initiate the legal action from your country or theirs? (I am in Italy btw)

Thank you