Another issue just happened with my account, I have been verified weeks ago and now sherbet ask me to do KYC again?
This notification message appears when I tried to withdraw the prize I've just received (FYI, I've played some and even lost 30% of the prize):

Below is the proof that I've been verified:

So how can I do another KYC if the start verification button is no longer active for me since I've completed it weeks ago?
KYC twice...never thought this is possible, guess that's why the button is greyed not to be able to do it twice and needs intervention from support, just hope this is resolved by support asap.