@Cool Mind Can you please provide your BC.Game UID/Profile link so we can have a further look.
Here is my profile link:
https://hash.game/#/user/profile/16210440
Please send your USDT (TRC20) Address to receive your funds.
You've displayed signs of problem gambling and we've taken the appropriate actions.
it looks like the OP really does have some issues going on and needs to get himself some professional help. I mean, who the hell says that when being asked for KYC verification?
anyway, @OP after you provide your USDT (TRC20) Address to BC.GAME support, would you mind confirming whether you have received the funds?