What happened::
I've been using rollbit for quite some time and never had an issue. Deposited a lot no problems. However everytime I withdrew I had to contact live support and they'd "check" my withdrawals (a bit weird!). Still, no issues!

I've been a customer for, I'd say, around 6 months (maybe Rollbit can confirm - might be slightly less).

Fast forward to 2 days ago (16th Jan) and I made a withdrawal for 0.5 eth - nothing too crazy considering I've always deposited and withdrawn anything from 0.3 eth up to 1 eth. I then received a message asking me to KYC levels 1 and 2. I duly obliged however my passport was immediately declined - this was automatic and there was no manual input - as soon as i uploaded it there was an error. I was told to contact support again.

Support asked me to complete level 3. I tried to, however there was no option to move on to level 3 as it kept auto-declining my level 2 verification.

Support then asked me where I am based, to which I replied Norway. However, I tried to log in today and my account is locked. I've had no email or contact from Rollbit, so I decided to email them. This was their response.

https://i.ibb.co/2vrM1Vr/rollbitscam1.png
upload pic

I'd like to make it clear to bitcointalk members that I was born in the UK, but am currently based in Norway. This does not break their ts and cs, and they haven't even given me a chance to prove this.

Scammers Profile Link:
http://www.rollbit.com

Reference Link:
Amount Scammed:
$4-$5k
Balance: $2638
Withdrawal: $1254.76 (0.5 eth)
NFT: ~$500

Payment Method:
Crypto - Metamask

Proof of Payment:
Will add screenshots later if disputed by Rollbit

PM/Chat Logs:
Email above attached

Additional Notes:
Ridiculous scenario - no loyalty whatsoever on their end