I am using Android and am on version 4.4.6
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If you have a seed, I would suggest that you uninstall Electrum and download an older version, I suggest one of the versions that were released about 1 year ago. These would be versions 4.3.3 or 4.3.4 which can be downloaded from the official Electrum site. Of course, you need to download the apk version and install it manually.
https://download.electrum.orgOld versions have bugs in them. He's better of using the latest version which he can get from the playstore.