Is that all they explained or do they give a specific reason and/or pointing you out to a clause in their ToS that they consider breached and put you on ban? Let me try to get Razer to look into your case and get a clearer assessment behind your issue.
I've tried to ask for specific reason for over 3 attempts.
However, they only state that I "abused their game".
This is the only thing they say despite my repeated questions.