Thanks for the heads up here, Holy!
OP's account was initially flagged to us by Evolution, one of our gaming providers. The reasoning was that they detected card counting, something we prohibit.
Our default action for such flags is locking the account down, as was done here. But I can see this wasn't clearly communicated to OP, please accept my apologies for that.
However, I can see the value wagered for that flag certainly does not make the balance forfeiture make sense here.
OP's account should now be unlocked to allow them to withdraw their assets. After this we'll lock the account again for the initial flag.
As warned in the ongoing support ticket, any further accounts will be locked with any funds forfeited. Unfortunately, you are no longer permitted to use our platform.
I've followed up with the same via the ongoing user support ticket.
Thanks,
Razer
Following this, I had a pleasant conversation with OP via our support system.
We've worked out a better resolution which still allows them to play on Rollbit.
This event has highlighted some improvements we can make to our response to such situations. We'll work on those right away.
Grateful to discover those and resolve this case amicably.
Thanks,
Razer