I notice that although you've got your fund back and account reactivated, as well as a thorough discussion with Razer, you choose to mark the thread as "partially resolved". Is there other issue that is not yet addressed?
I marked the thread as partially resolved, because I still wait for reimbursement of RLB-USD conversion fee as agreed by Razer.
At the beginning I wold told to liquidate and withdraw ASAP.
however, Razer resolves the situation amicably and allow me to continue using the site. Thus I need to re-buy RLB which causes 0.5% each way traded, in a total of 1% fee of traded volume.
Razer mentioned that he will afk so I expect this will fully resolve after he has checked back the ticket on Rollbit.
I will then mark as completed (resolved) when the fee is reimbursed.