The perplexing part is that I was never informed about the ban when my ex closed the initial account. Had I known, I would have refrained from further deposits. It is unjust to be notified of the account ban only upon attempting to withdraw, especially after multiple deposits and losses.
I don't think what you are saying here is true. You said you messaged the support, which means you exactly knew what was going on before you created a new account after failing to reactivate your locked account. I think you are just trying to blame the casino here for nothing. You are the one who broke the rules.