I believe this is not how they commonly respond to inquiries about a situation happen to their customers. A quick stroll through the back of my mind for past cases, I think mostly they inform their customer about the violation made before they even ask, or will be more than glad to provide the information upon being asked, excepting the ones where they are waiting for confirmation or investigation from the providers.
I think your case has an oversight, which also why I immediately asked Razer if he can spare some of his time during this weekend to look into it and tell us a bit more, and done in a very short time.
I was grateful that you contacted me with the right person in the first place.
Yes I do believe users should be informed thoroughly before money is forfeited. The detection mechanism can be left out to prevent abuse, but explanation is needed.
Anyway, he apologize for the invonvenience you experienced and clears your issues and points of discussion very nicely. With both sides declaring the don't have any issue, and I can see that the thread's title has been marked as resolved, it'll be better to lock this thread and keep it away from any further meaningless discussion.
OP, the lock button is at the lower left of this page. Do you mind to lock it?
I'll edit my entry to better reflect this situation
Agreed. The thread is now locked