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Pretty straightforward case for us. OP evaded a gambling problem ban.
On the 29th of June 2023, OP informed us that they had a gambling problem. Swift action was taken on their account and they were made aware of the following terms (which are marked as read):
As you have stated you have a gambling problem, your Rollbit account will be permanently disabled and extra measures will be added to ensure returning to Rollbit is as difficult as possible.
Please read the following information as it pertains to your ban today:
- You're no longer permitted to play on Rollbit.com or Rollbot.com
- We've made it as difficult as possible for you to return to Rollbit, but if those measures are circumvented, any accounts will be closed without warning with balances forfeited
- Rollbit will not be held liable for any losses or damages which occurred as a result of circumventing our self-exclusion program.
If you feel like your gambling is out of control, we'd recommend checking out BeGambleAware and Gamban.
Thanks,
Rollbit Support Team
As a responsible operator, we take matters like this extremely seriously. Including detecting accounts circumventing bans proactively.
Their new account, with creation date 29th of September 2023, was detected on the same day and swiftly dealt with.
On the referenced account, the user made withdrawals totalling approximately double the initial deposit. At the time of detection there were additional winnings, which were forfeited as per the terms shared with the user several months prior.
Thanks,
Razer
It seems OP was lying about not knowing that his initial account was already banned. If he would still come up with the excuse that it was his ex that read the email from Rollbit then creating another account to circumvent the ban is still not justifiable. Case close.