I don't see any good reason to contact trezor support, unless there was a lost package, device stopped working or something similar.
Apart from lost packages, I'd go with creating a thread on their forum instead.
To my knowledge Trezor only holds onto customer ordering info for up to 30 or 90 days I can't remember which.
It's 90 days but they "
only anonymize it", as opposed to deleting it
[I got mixed feelings about it]!
- It's worth noting that the issue we're facing at the moment is about their customer support data (the above data that you were referring to wasn't affected).