First thing I see is "CAN I WITHDRAW MY WINNINGS WITHOUT ANY HASSEL?" and then check KYC rules and lastly this might be a vey unpopular opinion but I like to see the UI of website because if i am willing to loss my money in there atleast make it visually appealing so it doesn't look so bad after all.
About the first thing, wouldn't in most cases withdrawing money happen without any hassle? And changes that review site would immediately found it to be problematic, it would be either because very bad luck or pure scam. Usually problems arise when there's a technical issue and helpdesk can't solve it, and tech people need to go back to work and in worst case scenario they don't work in weekends or something like that.