At the moment, the funds are frozen, and no operations are being carried out with them. If we receive a request from law enforcement agencies, they will see that these funds are located at a FixedFloat address. We have all the evidence base that confirms that the funds received by the sender are related to criminal activity. We value our reputation and do not want to be complicit in crimes, because of ignoring which our service may be blocked. We emphasize that we are very loyal to our users, but if we receive information confirming that the funds we received were clearly related to criminal activity, we are obliged to verify this information by requesting the source of the funds.
We work all over the world, based in the Seychelles.
In this situation it appears that you are maintaining a win-win situation for yourself. You have withheld someone's hard earned money by showing your power, if you think there is a problem with this fund then why not refund it to the same address instead of keeping this fund. I don't think that you are keeping the funds in your wallet and asking the OP for one document after another. I would say those who run this kind of business and harass customers should be avoided, everyone should refrain from using Fixedfloat, they make such a scene with customer's funds which harass customers and keep their funds withheld on various pretexts.