Wrong. As other have said, it lets people know you are around and doing something. An occasional "be patient, we're working on it" is a lot better than nothing at all. Especially when things are going horribly wrong on the site and nothing is being done or said.

You don't think saying the wallet server is off line or the mining pools aren't working right isn't something you should say to people? Sorry we don't have the clairvoyant space brains necessary to figure things out for ourselves!  

Listen, I loved CoinEX. I hope it recovers, sooner than later. I know it's not a scam. I've been reluctantly defending CoinEX. But I'm going to be honest, you're really not making it easy to do.

So do you think you could drop the passive aggressive attitude towards everyone who is upset (who have every right to be), and even drop addressing the paying people back issue for now and at least answer some of the OTHER on going issues you have said nothing about? Such as what is going on with the stock share compensation plan, and the mining pools.