Both steps were done on 29th fully and they are still staling with release of funds customer send them reminder and i've contacted bestchange and orangefren who are willing to help but still waiting answer from both
Interesting that you mentioned this.
As far as I know Orangefran has written guarantee and protection from your funds being stolen by fixedfloat exchange, if you used them,
but they also have clear warning that fixedfloat may freeze your coins and ask you a bunch of questions:

I don't think this should be considered as a scam, but orangefren should help speed up things and resolve this issue.
As for fixedfloat partners aka exchanges, they can literally say any address they want as blacklisted without providing any proof
