After discussing with the team, they have agreed to remove the bonus funds, and return your initial deposit (non-bonus). This is provided that you did not spend the latter.
Thank you for the prompt response.
My friend told me right now that the money has not been reversed/removed yet from his account.
His username is: user-e37eea
And his balance is currently: $329.39
So the bonus has to be removed (as per you guys agreement/accordance) from his balance and only his initial deposit should be left (his deposit remains unspent tho)
Thanks