Hey Theresa (or Preston, or any number of the other usernames you use) - I have no intention of doxxing you and your accounts here, so I'm limited in how much I'll share publicly, but so far we have identified an exorbitantly high number of accounts who:
- use the same device and IP
- bet the same markets with the same betting patterns
- KYC with information that is quite obviously not the real account owner's
As per our Terms of Service:
3.4. You are permitted to have only one Shuffle Account. If you attempt to open more than one Shuffle Account, any and all such accounts may be blocked, suspended or closed, and any sums credited to those accounts will be frozen and may be deducted.
As we have mentioned via support previously; if you continue to open accounts, we will continue to close them. We would not do this unless we had evidence beyond a reasonable doubt that these accounts are owned by the same person and are circumventing our Terms of Service. Please stop wasting support and the community's time, you've been warned multiple times.
Nice to see you here and explain the actual conditions that occurred. Of course the casino must have gambling activity data for each user, maybe if there is only the same IP, this can happen if we use a public IP when gambling, but when there are similar betting patterns, the casino will consider it suspicious.
I don't know what really happened and if @theresa888 did do that, maybe it's better to just admit it. I also play at shuffle and I have never had any problems and the most impressive thing about shuffle is the speed in deposits and withdrawals.