Oh god, you were pretty much talking to a wall, op

Another company cost cutting on their customer support team, no surprise there. It's either a bot or some overworked and underpaid agents who are most likely in a hurry to fill their quota.

If you have time, you may wanna take this to their public community. Perhaps, they'll pay attention to your case more, see: https://www.reddit.com/r/Crypto_com/