This is when you want to yell at whoever is at the other end of the line out of frustration, but you'd find it frustrating too because you realized you're dealing with a bot.
Or you're dealing with an underpaid customer service representative, I always have this tendency when I ask for a support to be rude but I always try my best to be polite and courteous about the interaction even if it's a bot, I try my best to be at my best behavior.
I've heard of Crypto.com before and I thought that they're a really good site for this kind of thing, if I recall they issued this card that offers special privileges like lifetime Spotify and lifetime Netflix but that seems to be not enough and all my friends that have their card back then quit their services too.