I heard CEX.io before this exchange is not that popular here in the forum since most user here use decentralized exchange or the top exchange only when it comes to CEX such as Binance.
Cex is popular here, maybe to some, as I can see their ANN is even active and their reps have been replying to messages and threads where people are being accused of crimes.
https://bitcointalk.org/index.php?topic=318010.0 Using a centralised exchange and leaving your money with them for a long time is very risky. What if, at the time, you left the money in fiat and came back to notice that the exchange was no longer existing? It's not always safe to leave your crypto on a crypto exchange for a long period of time.
@Op will advise you to send this thread link to their main thread and look forward to their reply, as the representative is active and was live yesterday here on the forum. Let's hope to see a positive response from them.
By means of popular meaning many user using it. I knew this exchange too because it’s an old but I doubt we can’t categorize them as popular as Binance since the exchange volume is not that high. Even their thread is not that active and the only time it gets some activity is when there’s some complaints about this exchange.
But it’s nice to see that their representative is still active here since the account last login is last February 1 while the last concern on their ANN thread was resolved.
I’m retracting now my previous suggestion and I agree that contacting representative here is the best route to solve this issue.
By any chance, is this exchange related to CCEX which is one of the popular exchanges before around 2014 to 2015?