Since they have taken the necessary information from you, they may be verifying that information now and after verifying that information, they can come to a decision.
I hope so. But they also should:
1. inform me about verification estimated time
2. since I haven't been informed about that time - they should answer my questions concerning this issue
It is important to mention the amount while creating Scam accusation.
If nessessary - I will upload the screenshot of all of my funds there. It's pretty a lot of money, for sure.
I didn't still mentioned the amount because this issue, I believe, is not about some kind of transaction - it's more about an additional verification & customer communication problems, that, for sure, we will fix, as I have such a kind support from you.
thank's a lot!
and sorry, that I can not answer to everyone, because of posting-pause settings in that forum for me, as for the beginner.