JJG first admits there is utility annoyance problem with bitcoin.. because he uses the words "solution" (so he identifies there is a problem that needs solutions..)
but notice how he downplays or doesnt use the word solution in regards to onchain upgrade stuff.. but does use the word solution in regards to custodial/ offchain stuff

even when the custodial/offchain stuff is the worse choice. he still downplays the onchain upgrade stuff as not solutions and then says people may not want to discuss, have, need to see onchain upgrades..