Perhaps they void all of your bets after the "payout error" drama?
That might happen if they consider that you place bets with the money/profit from the payout error.

Yeah they owe you an explanation about that, you can try to DM this account: JohnTwice https://bitcointalk.org/index.php?action=profile;u=3559709
I think that guy is the wintomato official representative here on bitcointalk.
And here is their official thread: https://bitcointalk.org/index.php?topic=5345091.600