Hi there.
Due to global sanctions on Russia and Belarus, CEX.IO, as a regulated entity, has implemented temporary measures. These include the suspension of deposits, withdrawals, and trading for accounts held by users residing in Russia and Belarus. I've observed that the support team has requested additional verification information from you, which you've provided. Your case is presently being reviewed by our compliance team, and I've escalated it for urgent attention. You can expect updates soon.
Pretty slow, but you're still there.
I hope it will be resolved in favour of user velodimir, you cannot block funds from someone who had trust in you and deposited on your platform.
May I ask one question, why CEX.io has not direct verification system yet? some days ago I faced same issue where OKX exchange ask me re-verification but it was all happened in OKX exchange (not through email) and verification completed in 30 seconds. Cex.io should also work on it to make their system smooth for users.
It was a long time ago when I went through KYC on the CEX platform and as far as I remember, everything was quite automated and in a very short time. I am not sure what has changed in the meantime, so it has become a complicated process, but I noticed that there are a lot of similar complaints for some other exchanges.