would you mind providing any screenshots of your conversation with their support? this would really put more context about your issue with the gambling site.
just in case, I've PM'ed their forum representative(
Rollbit Razer) to address the issue you are currently experiencing.
I had two KYC completed accounts on Rollbit. I applied to self-exclusion on one of this accounts.
They closed only that account it seems... After 3 days I was able to login on the main account and deposit and play.
how were you able to complete KYC verification on two accounts? As far as I know, they only allow one account per person. also, why are surprised that only one account was closed when you only applied for self-exclusion for one account?
Hello!
Yes, I'll add the screenshots on the next minutes.
how were you able to complete KYC verification on two accounts < I don't know how, but I made it simply on same machine, same IP same Identity - as fair as I know they allow mulltiple accounts.
I'll PM forum representative aswell (Thanks!)