Just received a new message this morning confirming the card was finally cancelled, so I unstaked the CRO immediately and sold it.
After more than 1 month the request is finally solved!
Congratulations, allow me to be the first to congratulate you on solving a difficult problem that deserves to be celebrated.
The complex story of canceling your card reminds me of government transactions in the third world. In my country, for example, when you want to submit a request to a government department to solve a problem, they enter you into a maze of complications and official government papers that you are forced to submit.
Where you end up with a pile of worn-out official papers and are eventually forced to abandon your application without solving the problem.
But the good thing about your story is that the problem was finally resolved after all this delay. It is shameful for an exchange that describes itself as global to have all this delay and complexity occur, as this will certainly affect its reputation negatively.
Thank you! Indeed, it's something to be celebrated, as it's one less issue to be concerned about from now on.
I understand what you say about dealing with governments in third world countries. Here it's not different. Too much bureaucracy, unstable websites which present errors frequently, lots of documents and papers to be registered and stamped at notary's offices (what means you have to spend a lot of $), besides waiting long periods of time to have a reply from them. I thought it was different with crypto services, but it seems to be quite similar after all.
Also, withdrawal fees are salty in Crypto.com. I had to pay 60,000 satoshis to the exchange in order to cashout BTC.