Hi there.
Due to global sanctions on Russia and Belarus, CEX.IO, as a regulated entity, has implemented temporary measures. These include the suspension of deposits, withdrawals, and trading for accounts held by users residing in Russia and Belarus. I've observed that the support team has requested additional verification information from you, which you've provided. Your case is presently being reviewed by our compliance team, and I've escalated it for urgent attention. You can expect updates soon.
But OP has been living in Bulgaria and using your service there, not in Russia or Belarus.
exactly!
I've opened an account in cex.io from Bulgaria many years before any sanctions, filled it with the money from my bulgarian bank account, all of my logins were from Bulgaria and so on.
not even a single connection with my russian origin.
that's why mentioning sanctions on Russia is not relevant. IMHO.