36 hours ago they closed the ticket with the response:
"Hi...
Pending manual transactions are to be reviewed and processed manually by admins.
We notified them and your transactions should be processed soon."
Still haven't been paid yet and the withdrawals have been pending since 1/27. LL hasn't posted since 1/28. I am concerned. Total value at issue is 7.78 BTC + 3.44 BTC worth of shitcoins (LTC, BCH, ETH)
That's a lot of wait and I don't know what I feel with that amount I am trying to withdraw with that much. I see that you're not a player but an investor on their bankroll investments.
Since you're wanting to withdraw that, once it's processed you have to make sure that you're going to hold it on your wallet. I don't what your plans are after being able to withdraw it.
But with big amounts of investing on a casino bankroll, it's best for you to just keep them on your own wallet and let it grow on value.