Re: Rollbit didnt help me as Gambling Addicted - not closing main account on time
Umm... you're reaching through multiple ticket and different support agent at once? And we wonder why things got tangled. And no, I don't think the images is from different accounts, both are from d***e@gmail.com, shown below in blue box.
Yes. i dont chose the operator when I contact rollbit.
Well, IMO, one of the probable contributing factor of the situation happened to you, why one account was blocked and the other does not, aside from several other factor previously mentioned, is probably this. You're contacting several staff at once, through both mails, that you seems aren't even sure which email you use to reply who.
Remind me again, have you tell any of the staff to also self-exclude your second account when your first one got excluded?
On the moment of self-exclude I didn't ask to ban my other account as I thought it was obvious - but I mentioned I had 2 accounts.