CasinoGuru have rejected the complaint on the following grounds:
While there are several accusations here, such as your use of multiple accounts and providing questionable KYC documents, the main focus of this complaint appears to be centered on your use and/or abuse of sports betting facilities.
Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's findings and/or their explanation correctly and judge this case fairly. There are many multiple-account strategies used by players focusing on sports betting.
We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would like to help, but it is impossible for us this time. Consequently, this complaint will be rejected.
I am sorry I could not be of more help on this occasion.They have made it clear they cannot evaluate the issue properly as it is out of their scope of expertise and not because of any other reason. The
Shuffle casino representative was adamant the OP is based in a restricted area and had multiple accounts and also provided fake KYC therefore with CasinoGuru now stating they cannot do anything, what will the OP do next?
I've already stated that I haven't registered so many accounts; there's no need for it. I haven't claimed any bonuses or promotional rewards either. There are issues with Shuffle's management itself. The fact remains that I can't withdraw the funds from my account.
I see that your complaint on CasinoGuru is now available for public. Let's see their ruling for this issue, suppose they goes far and touched the multi-acc issue instead of just stopping at the VPN. I am sure Shuffle is more than happy to provide all the supporting evidence of their findings to the arbitrator.
https://casino.guru/shuffle-casino-player-disputes-account-lockout-due