I asked to close my account due to gambling addicition permanently. I didn't mention which account, and they didn't ask me that, it wouldn't make any sense leaving any account opened.
This is why I'm complaining about. I believe it was just an error from their end - not intentional, but it made damages.
I intend them to fix it for the future customers and to let me withdraw the amount I deposited after the ban.
I think you the support team has considered to close the account which you have used to chat or the email which is associated with the conversation of you. As they are not replying we cant know the reality but it is my thinking.