They did not mentioned that they will continue to communicate with you, they said they've continued[ly] communicating with you regarding this, as in they've repetitively inform you about the matter.
Do you mind to inform us your residency, though? It's been asked and ignores numerous times.
I may have misunderstood their intentions, thank you for clarifying. I'm sorry, I don't want to disclose too much information about KYC. If Shuffle requests it, I will provide my KYC documents (provided that I can successfully withdraw my funds after completion), but they haven't done so, so I don't think it's necessary to provide additional information here. Thank you for your understanding. It's extremely disappointing that Shuffle is adamant about not allowing me to withdraw, so I don't want to waste any more time here. Thank you, everyone.
They're not as outstanding as you think, their words may not be trustworthy, but still, many people support them.
And not that we are going to support them, everyone here looks for proofs and evidence and that's why @holydarkness is asking where you from?
So that we can clarify or at least you letting us know whether they are telling the truth that you are not a US resident, or you're from the States. Sorry to hear that you are leaving this community. Everyone want's to help you out and not siding with anyone here. It's that we are just firm and fair and we weight all proof. Best of luck to you though and hopefully if you will continue with your gambling, find a good casino that will suit your needs.